Analytics Dashboard
Real-time overview of branch operations
16.2%
8.6 min
Average Wait Time
13.1%
95
Customers Served Today
2.4%
4.1/5
Customer Satisfaction
18.7%
61%
Staff Utilization
Wait Time Trends
Service Distribution
Active Alerts
3SLA Breach Riskcritical
3 customer(s) have estimated wait times exceeding 30 minutes.
Long Wait Timewarning
Queue A has an average wait of 18 min. Consider opening additional counters.
Long Wait Timewarning
Queue C has an average wait of 25 min. Consider opening additional counters.
Weekly Traffic Heatmap
8AM
9AM
10AM
11AM
12PM
1PM
2PM
3PM
4PM
5PM
6PM
Mon
3
7
9
12
10
7
9
9
8
3
Tue
6
7
12
13
9
7
10
12
7
4
Wed
6
8
11
14
12
9
12
14
10
5
Thu
4
8
12
13
12
9
10
11
8
4
Fri
3
7
12
13
10
6
10
11
8
2
Sat
3
4
6
8
7
4
6
7
4
2
Sun
2
2
5
6
4
3
4
5
3
1
LessMore
Staff Performance
| Staff | Tickets | Utilization |
|---|---|---|
RC Robert Chen | 5 | 19.8% |
AP Aisha Patel | 2 | 13.8% |
JW James Wilson | 5 | 8.5% |
MS Maria Santos | 7 | 7.5% |
DK David Kim | 2 | 5% |
Staffing Recommendations
AI-poweredStaffing levels are optimal